Spas are reporting that ‘no shows’ and last-minute cancellations are currently one of the biggest challenges in the industry. With 37% of guests cancelling within 2 days of the booking, and a staggering 27% happening on the day itself*, next generation spa software Trybe has introduced an innovative new safeguarding feature to help protect its customers against the epidemic of no shows.
Launching this February and named Trybe ‘No Show Protection’, the new function works by placing Trybe as the middleman. Guests are prompted to safely put their card details in at the final stage of the bookings process and once taken, Trybe saves these customer card details against their client profile and holds the money, with the customer being able to pay in full on arrival. If the customer doesn’t show up for the appointment, the spa is able to log into the platform and charge the client's saved card details accordingly.
Working with its current roster of customers, which includes Shrigley Hall Hotel & Spa, The Lowry Hotel Manchester, and Adventure Parc Snowdonia, Trybe has found that Spa teams are looking for smarter solutions to bookings when it came to taking payment, and so developed this new feature to help them manage this.
On the release of the new update Trybe, co-founder Ricky Daniels commented “Trybe’s whole ethos has been about listening to the Spa operators and providing them with the tools that make their businesses more efficient, smarter and more profitable. No shows is an industry major concern so we knew we had to build in an update to the software to ensure this was no longer an issue for our customers. It’s great to see this new improvement has had a direct impact on revenue for our clients, and we will continue to keep listening to their feedback to ensure we’re always providing the best service to help them run a smooth operation stress free.”
Already favoured for its cloud-based software which enables customers to book into live availability, the new update is just another of Trybe’s tech features to enable spas to do better business.
Trybe’s no show protection launches in February 2022.
*research carried out by Trybe amongst UK spas in January 2022.
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