Luxury resort Rockliffe Hall in Hurworth, near Darlington has been using the time in lock down to develop a range of innovative new offerings, to enable them to give guests an alternative five star experience once the Government gives the go-ahead for hotels to re-open.
In addition to essential safety developments such as an online check-in service, temperature checks, reduced occupancy levels and heightened hygiene practices, the hotel has developed a range of new initiatives and offerings for guests returning post lockdown.
It is hoped that subject to government advice, the main hotel spa will be available for overnight guests when the hotel re-opens, but for those who are apprehensive to use the shared space or looking for something different, the resorts spa team has created a new ‘Spa in a Box’ skincare treatment kit. Featuring Caudalie products, the kits also includes guided videos on how guests can perform a prescriptive facial or treatment experience from the comfort of their Rockliffe room.
The hotel is also launching a new Champagne and Cocktail trolley service with cocktails made fresh to order outside the guest’s room. A new picnic hamper menu and Al Fresco Dining will also be more widely available across the resort.
Jason Adams, Rockliffe Hall’s Managing Director said: “Whilst the hotel has been closed we’ve made the best use of the time to come up with innovative new ways to make sure our guests still get the luxury service they’d expect when the hotel re-opens, in very different circumstances to what any of us are used to.”
“Of course, we’ve also introduced rigorous protocols to ensure everyone stays safe, but under our team’s PPE you can rest assured there’ll be lots of big smiles and you’ll enjoy the usual first class Rockliffe hospitality.”
Rockliffe Hall is provisionally taking bookings for guests to stay and use the Spa from the 4th July onwards, and is provisionally accepting Spa Day and Treatment bookings from 1st August subject to the latest government guidelines. The hotel management is closely following all developments and is working with professional bodies including UK Hospitality and the UK Spa Association.
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