Image: Carly Boothroyd, Operations Manager, Titanic Spa
At a time where fewer staff members are entering and staying in the spa industry and recruitment is tougher than ever, Titanic Spa is proud to announce the promotion of long-standing staff member Carly Boothroyd to Operations Manager.
Carly began her career at the UK’s first eco-spa in Huddersfield 12 years ago at the age of 16, where she was recruited as a Waitress in the Spa Bistro. After two years in the Bistro and with a keen interest in customer service, Carly quickly moved on to become part of the reservations team where she stayed for nine years working her way up to Assistant Reservations Manager.
Carly was promoted to Operations Manager this January, where her two main priorities will be looking after staff members by sustaining a happy and enjoyable working environment, and ensuring that Titanic Spa’s guests experience the award-winning standards that the spa has become renowned for.
Titanic Spa, a business that is heavily reliant on the quality of its staff, has long been keen to nurture its team by providing a sound environment for growth and promotion from within. The spa’s strong focus on wellbeing covers both guest and staff happiness, ensuring that team members are living the wellness-focussed lifestyle that they advocate to guests. Having a happy team is crucial to the success of running a business, and Titanic Spa is continuously developing this through a revamp of the staff room, regular meetings and unlimited complimentary use of the facilities. With over 130 members of staff at any one time, the owners of Titanic Spa: Warrick and Amy Burton ensure that they have a secure working relationship with each member of staff, taking an interest in their development and progression in their job role.
Commenting on her promotion, Operations Manager, Carly Boothroyd says; “Titanic Spa has become home to me. The management team are exceptionally supportive and our client base is loyal – some clients return three times a year. It’s amazing to know that we have become the place for them to escape to when they need it. Since walking through the doors 12 years ago I have only seen positive growth in every factor of the business and I’m looking forward to seeing more. My new role as Operations Manager means that I can play an important part in shaping the business and ensuring that our clients are happy. From picking up the phone in reservations, to checking out, every step is as important as the last and I am committed to continuing our award-winning service.”
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